Returns

Our Return Policy is designed to make your purchasing experience convenient, efficient, and cost-effective. 

  1. Return items for credit
  2. Exchange defective items
  3. How to package items to be returned

Please contact us if you have any questions or concerns regarding your return / exchange. We can help with troubleshooting techniques and product recommendations so you can determine the best solution.

Email [email protected] or call (310) 220-2250.


Returning Items for Credit

If you are not completely satisfied with your order, you can return any standard item for any reason within 30 days of purchase for a full refund.

Exceptions

  • Please understand that we cannot accept returns for special orders (unique items or quantities purchased specifically for your request)
  • Opened software cannot be returned because it is not resalable
  • All satellite phones and satellite phone accessories can be returned within 30 days with a 25% restocking fee if package is unopened

Process

You must obtain a Return Merchandise Authorization number (RMA#) through one of the following methods:

  • Online
    • Login and go to the My Account page
    • Select Order History
    • Find the order and click the Return Items button
    • Follow the instructions to submit the request
  • Email: Click here for instructions
  • Phone: 310-220-2250

Terms & Conditions

  • Items must be returned in resalable condition with all components (chargers for Bluetooth headsets, user manuals, etc.). If a returned item is missing components, we will deduct the cost of these parts from the refund.
  • Orders returned between 30 and 60 days from the purchase date require special approval and are subject to 25% restocking fee.
  • We cannot accept returns after 60 days.
  • Please allow 2-3 weeks for us to process your return and refund. We will issue a refund in the form of payment used for the original purchase unless requested otherwise.

Exchanging defective items

Cellular Accessories For Less offers a 1-year warranty for all standard products.  Our quick and easy exchange process allows you to minimize downtime and avoid the inconvenience of working with the manufacturer directly. With Motorola headsets and OtterBox cases our customers are often better served by contacting the manufacturer directly. Click here for more information.

Please view our Warranty Policy here.

Process

You must obtain a Return Merchandise Authorization number (RMA#) through one of the following methods:

  • Online
    • Login and go to the My Account page
    • Select Order History
    • Find the order and click the Return Items button
    • Follow the instructions to submit the request
  • Email: Click here for instructions
  • Phone: 310-220-2250

You have 2 options for receiving your replacement:

  1. Standard Method: We can send you a replacement immediately and bill your account / credit card. When we receive the defective item from you, we will refund your account / credit card.
  2. Alternate Method: We can wait to receive the defective item and then send you a replacement.

Please indicate your preferred method when requesting your RMA#.

If the item you are exchanging is no longer available, we will direct you to the manufacturer warranty support process.

Terms & Conditions

  • Items must be returned with all components (chargers for Bluetooth headsets, user manuals, etc.). If you are missing components, we can replace the primary item on request.

Exchanging Defective Motorola Bluetooth Headsets

  • Due to Motorola's distribution policies, customers are often better served by exchanging defective Bluetooth headsets directly with Motorola.
  • You can exchange defective headsets within 1 year of purchase.
  • Please click here to visit Motorola's Online Returns Page for instructions.
  • You will need a copy of your original invoice. We can email you a copy if needed.

Exchanging Defective OtterBox Cases

  • OtterBox works directly with customers to ensure timely replacements.
  • The warranty is good from 1 year of purchase
  • Please click here for the easy-to-complete OtterBox warranty form

 


Packing and sending your return / warranty exchange

Once you have obtained your RMA online, via email or by phone please follow these 3 easy steps when returning / exchanging a product:

1) Write the RMA # on the outside of the box

2) Include a copy of one of the following: packing slip, invoice, e-mail confirmation, or just a note with the order details and your contact information.

3) Be sure to include all components (chargers for Bluetooth headsets, user manuals, etc.). If you are missing components, we can replace the primary item on request.

4) Ship the package to:

CAFL RMA# _______ (Contact us for an RMA #)
2625 Manhattan Beach Blvd. #110
Redondo Beach, CA 90278